FAQ

PRIVACY POLICY

At Taqdeer Life we are committed to the highest privacy standards. This section provides detailed information on when and why we collect your personal information and how we use it. All information is stored securely, collected lawfully and in accordance with the GDPR regulations which came into force on 25th May 2018. We will only collect data that is necessary for us to process your order and deliver the best possible service.

Controller

Taqdeer Life is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

Collection of personal information and how we use it

Taqdeer Life processes the following personal information when you place an order with us:

Your name
Email address
Address
Phone number
Recipient’s name (if provided)
Recipient’s address (if provided)
Recipient’s phone (if provided)

This information is gathered for processing and delivering your order.

In addition, we may collect your IP address and use Cookies unless you configure your web browser not to accept them.

Taqdeer Life does not store or process any credit card details. All transactions are processed by a payment gateway, Paypal or Stripe. Your personal information is passed to Paypal or Stripe at the payment stage in order to verify your card payment details. The Taqdeer Life website uses Secure Sockets Layer (SSL) encryption for the transfer of information between all pages.

Your consent to process personal data

We require your personal information to process any orders that you make by using our website. If we don’t collect this data during checkout, we are unable to fulfil your order and comply with our legal obligations.

We rely on your consent for direct marketing communications when you create an account with us/ However if at any point you do not want us to contact you via email any longer then you can use the “Unsubscribe” link included in every mailing to permanently remove yourself from the mailing list.

Do we share your personal information with other organisations?

We do not sell or rent personal data to other organisations for any reason. We will never share your personal data with any third parties for marketing purposes. We will only share your personal data if required by law.

Third-party service providers, such as payment gateways, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Our store uses Google Analytics to help us learn anonymously about who visits our site and what pages are being looked at.

How long do we keep your personal data ?

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. Your personal data will therefore be kept securely or deleted upon request.

This site uses Cookies. A Cookie is a small file that can be stored on your computer’s hard drive. This is standard practice for all websites and Cookies do not contain any personal information about you. You may delete and block all Cookies from this site, however some parts of the site will not work. To find out more about Cookies and how to delete them, visit ico.org.uk

Some Cookies on this site are essential to the online ordering process and you will not be able to place an order without them. Other Cookies are used to collect information about browsing and buying behaviour to improve our site quality and the online shopping experience for our customers. These cookies cannot identify individuals and collect information anonymously.

By using and browsing the Taqdeer Life website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not consent, you must disable Cookies or refrain from using the site.

How can I purchase wholesale orders?

For all retail enquires, please email at: salaam@taqdeer.life
What are Taqdeer Life's measurements?

Each journal roughly measures as A5 size - 22cm (length) x 15cm (width).
Refunds, Cancellations or Damages"

RETURNS POLICY Please note the cost of returning items to us are borne by the customer. Under the Distance Selling Regulations, you have the right to cancel your order within 7 working days of receipt of the items. TAQDEER must be informed prior to you returning any items and you must arrange for your own courier to return the goods. The goods must be returned in a satisfactory condition. TO RETURN AN ITEM 1. Please contact us by email – salaam@taqdeer.life – and let us know you would like to cancel and return your order along with your reason. A member of the Taqdeer team will respond to you within 48 hours providing you with delivery details 2. On receipt of the goods, we will refund the value of the order in full subject to inspection. You will receive an email confirming your refund within seven days of us receiving the return CANCELLATION (if an order has not been dispatched) You can cancel an order up to 1 working day before the requested delivery date. After this we may have already dispatched your gift. If you have selected Next Working day delivery then we could have already processed your order so it isn’t always possible. For orders over the Christmas period with delivery dates in December we will require a longer notice period of up to 10 working days. If we receive notice of your cancellation later than the above, it may be too late to halt the delivery. To cancel your order if the goods have already been dispatched, please notify our customer services team by email: salaam@taqdeer.life, and we will instruct you on the next steps. DAMAGES In the unlikely event of damaged goods the customer should contact Taqdeer within 24 hours of receipt of the Goods. Customers are required to email salaam@taqdeer.life with the subject heading DAMAGED GOODS and provide a picture and details of what the damage is. Taqdeer will replace or refund the items concerned.
Disclaimer & Copyright

Welcome to the Taqdeer website. Please take an opportunity to read these important terms and conditions governing your use of this site and its contents before proceeding any further. References below to “We/our/us” are to Taqdeer. By viewing this website you accept these terms and conditions and agree to abide by them. We disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the website. To the extent permitted by law, we disclaim any and all representations, warranties and undertakings in connection with the website including all implied warranties and conditions, including as to merchantability, fitness and title except as expressly otherwise provided in these terms and conditions. In no event shall the Taqdeer website, its officers servants agents or employees be liable for any special, indirect, consequential or purely economic loss whatsoever regardless of whether such losses are foreseeable and whether or not caused by Taqdeer negligence arising out of or in connection with the use of this website save that nothing contained in these terms and conditions shall have effect so as to limit Taqdeer liability for loss or damage arising out of personal injury or death or acts of fraud. Within the website you may find links or references to third party materials and third party web sites outside the website. We accept no liability of any description in respect of the contents of such materials or websites. We should not be taken to be endorsing, publishing, permitting or authorising such websites or materials. The content (content being images, text, sound and video files, programs and scripts) of this website is copyright © Taqdeer. All rights expressly reserved. No part of these materials may be copied without the prior written permission of Taqdeer This website is owned by Taqdeer.
International Delivery

Please note local taxes/ custom duty fees may apply if you are a non-EU resident, these fees are borne by the individual of their resident country. Please refer to your country's local taxes/ custom duty legislation.